Cart

Close

Shipping Policy

All orders are processed same day and are shipped out within 24-72 hours through Canada Post. Orders placed on the weekend will be shipped out the following Monday (excluding holiday). All orders will be shipped out from our Richmond, BC location. 

Once your order is shipped, you will receive a shipping confirmation.

Please note that changes or cancellations of orders will not be accepted once the shipping confirmation has been delivered.


🇨🇦 CANADA SHIPPING

 

We offer complimentary shipping for orders of more than $75 CAD (before taxes). For orders less than $75 CAD, a flat rate shipping fee of $10 CAD will be added to your total invoice. 

Local Metro Vancouver Area: up to 2 business days for parcels to be delivered

Regional: up to 5 business days for parcels to be delivered

National: up to 9 business days for parcels to be delivered

 

🇺🇸 US SHIPPING

 

We offer complimentary shipping for orders of more than $120 CAD. For orders less than $120 CAD, a flat rate shipping fee of $20 CAD will be added to your total invoice. 

US Shipments: 5-10 business days for parcels to be delivered

 


🌍 INTERNATIONAL SHIPPING

 

We offer complimentary shipping for orders of more than $350 CAD. For orders less than $350 CAD, a flat rate shipping fee of $30 CAD will be added to your total invoice. 

International Shipments: 7-15 business days for parcels to be delivered

 

CUSTOMS OR IMPORT DUTIES 

Renah Jae Jewelry is not responsible for any import duties and customs charges on the arrival of the goods in your country. Please contact your customs office for more information on international shipping. Delivery times may vary due to circumstances beyond our control.

 

For all purchases, please make sure that your shipping address is correct. Orders that are returned because of an invalid address may incur a $20 CAD shipping charge if they are re-shipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

 

Get on the list And be the first to hear about new arrivals, and more fun stuff.