All orders are processed same day and are shipped out within 24-72 hours through Canada Post. Orders placed on the weekend will be shipped out the following Monday (excluding holiday). All orders will be shipped out from our Richmond, BC location.
Once your order is shipped, you will receive a shipping confirmation.
Please note that changes or cancellations of orders will not be accepted once the shipping confirmation has been delivered.
We offer complimentary shipping for orders of more than $75 CAD (before taxes). For orders less than $75 CAD, a flat rate shipping fee of $10 CAD will be added to your total invoice.
Local Metro Vancouver Area: up to 2 business days for parcels to be delivered
Regional: up to 5 business days for parcels to be delivered
National: up to 9 business days for parcels to be delivered
US Shipments: 5-10 business days for parcels to be delivered
We offer complimentary shipping for orders of more than $150 CAD. For orders less than $150 CAD, a flat rate shipping fee of $15 CAD will be added to your total invoice.
International Shipments: 7-15 business days for parcels to be delivered
CUSTOMS OR IMPORT DUTIES
Renah Jae Jewelry is not responsible for any import duties and customs charges on the arrival of the goods in your country. Please contact your customs office for more information on international shipping. Delivery times may vary due to circumstances beyond our control.
For all purchases, please make sure that your shipping address is correct. Orders that are returned because of an invalid address may incur a $20 CAD shipping charge if they are re-shipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.