All orders are processed same the day and are shipped out within 24-72. Orders placed on the weekend will be shipped out the following Monday (excluding holiday). All orders will be shipped out from our Richmond, BC location.
Please note that changes or cancellations of orders will not be accepted once the shipping confirmation has been delivered.
Due to COVID-19, our mailing partners are experiencing severe shipping and processing delays as they prioritize the safety of their staff and customers. As more consumers opt to shop online during the pandemic, they are experiencing some of their highest non-holiday numbers, particularly in their larger processing facilities.
We offer complimentary shipping on orders over $100. If order is under $100, there will be a Standard Shipping charge of $10 at checkout. All Standard Shipping include tracking and insurance coverage.
Canada: 2-8 business days (Canada Post)
USA:5-10 business days (USPS)
We offer complimentary shipping for orders of more than $275. For orders less than $275, there will be a shipping rate of $50 at checkout. All shipping include tracking and insurance coverage.
DHL Express International: 3-7 business days
CUSTOMS OR IMPORT DUTIES
Renah Jae is not responsible for any import duties and customs charges on the arrival of the goods in your country. Please contact your customs office for more information on international shipping. Delivery times may vary due to circumstances beyond our control.
For all purchases, please make sure that your shipping address is correct. Orders that are returned because of an invalid address may incur a CAD $20 shipping + handling charge if they are re-shipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.